I finally had it with Comcast. As of yesterday, I will no longer be sending them $150 a month for horrible service and even worse CSRs. They are a piece of sh*t company and for anyone who has to use them, I'm sorry.

My problems started back in August. For some reason, my connection started going haywire. I couldn't play Live for a decent amount of time and when I did, it would lag really badly. I ran speed tests and the highest I got was 96kbps upload. On average, it was around 48k. Hello 56k modem, how are you? I called Comcast to have someone come take a look. A tech came, messed around outside a little and told me everything was fine. He went on the computer and started pulling up pages. They were blazing. I told him that was all very nice and good but it wasn't the problem. I told him I needed better upload speeds and he said, "I had the same complaint across the street this morning. It must be something in the line. I'll have the engineer come out tonight."

blah blah blah

Nothing changed... I started to notice it crawling around 8pm every night.

I started frequenting the comcast help forums and giving them all my speed test/ trace route and ping tests but every one of my posts was ignored. Even when people in my same apartment complex started adding their comments.

In October, I got home one day and there was a note on the door saying to call so and so asap so service could be restored. Uh, whatever. I go upstairs, turn on the TV - Nothing. Try to connect - nothing...My fiance called the number on the ticket left on the door and was YELLED at by the rep saying he hadn't paid his bill in months. He tried to tell the guy he must have the wrong apartment but it didn't get through to him until my fiance lost it and screamed at him. Finally, the guy realized he disconnected the wrong line and came out to fix the problem. How dare they yell at us for something they screwed up on!

I went on the comcast help forums to tell them what happened to which I was offered the reply, "sh*t happens". WHAT?!

I suffered through the horrendous speeds hoping something would suddenly get fixed but it didn't. Finally, before I went to Zero Hour, I called them again and said I HAD to get this thing working. They sent another tech out who did the same as the last one and told me he'd send an engineer out during the times that the slowdown was happening.

Still nothing.

When I got back, I ran some speed tests and things were the same. I ended up playing single player games and only relying on the connection to upload my scores. Last Thursday, however, my cable went out completely AGAIN. My fiance called them and they said the best they could do was send a tech out on the following Wednesday. He tried to explain that he couldn't wait that long because he relies on the internet to get orders for his business. Instead of trying to help, the rep got an attitude and told him that he would have to start paying for business cable. WTF?! My fiance got so mad, he hung up. I called back to try and work something out being that I am a little more patient with people.

I got a rep who again told me that the earliest was Wednesday. I explained the situation and she told me that she would put me through to the local office as they'd be able to make an earlier appointment. Instead, I just get another CSR who says she can't do anything. Frustrated, I hang up and decide to try my luck the next day.

Next day, I get on the phone and am put through to Tiffany. Tiffany apparently already has a chip on her shoulder and has no interest in listening to me.

Tiffany: Hi, this is Tiffany at Comcast, how may I help you today?
Me: I need to try and reschedule my appointment. I can't have my internet access down for a week. Wait, let me start from the beginning - Last Thursday...
Tiffany: Yeah, hold on
Me: Uh, ok
Tiffany: Yes, you have an appointment for Wednesday.
Me: I know that but I can't wait that long. I have a home...
Tiffany:  please hold
Me: Is it acceptable that you cut off a customer in mid sentence all the time?
Tiffany: I have an opening on Sunday between 8-12. Is that ok?
Me: Sure, ignore my question but Sunday is better than Wednesday. Thank you.
Tiffany: :: click ::

So Sunday, I wait and wait...Nothing...I call at 1:00pm

Me: Hi, I had scheduled for a tech to come out today
Rep: No ma'am, all I'm showing is an appt. for Wednesday.
Me: What are you talking about? I called on Friday and a rep called "Tiffany" told me she had someone coming today!
Rep: Nope, sorry. No change was made.
Me: Well, you have to fix this. Either Tiffany lied or your computer screwed up. You need to get someone out here today.
Rep: I can assure you, we will NOT be sending someone today.
Me: YOU'RE COMPANY screwed up! You HAVE to fix this NOW.
Rep: Sorry, I understand why you're annoyed but no appointment was made. I do not have the power to change appointments.
Me: That's unacceptable. Do you have a supervisor?
Rep: Yes, but they will tell you the same thing I have.
Me: Can you please let me speak to them?
Rep: I could but he can't help you.
Me: PLEASE PUT ME ON WITH YOUR SUPERVISOR.
Rep: One moment....

:: pause ::

Rep: :: takes on extremely snotty tone :: You're name is NOT on this account. My supervisor has no interest in speaking with you. I don't have to give you any more information about this account.

Yes, I lost it. I hung up and called my fiance.

He called ready to cancel. They begged him not to and told him that a supervisor would call him back on his cell phone to try and work things out. Did they? NO. Buh bye piece of CRAP company.

I called Verizon this morning. I will be getting DSL and DirecTV this month.